Faq's

Q 1. How can I book a movie tickets using the RewardPort movie Vouchers?
There are 2 simple Steps:
Step 1. Registration
A1. It is Simple. Every Movie Voucher/ Card contains a Registration No (CRN) which is printed on the paper voucher. You are required to register on or before the date mention on your voucher. For Registration, visit www.boss.promoredemption.com. On registration you receive an Authentication Number by email or via sms as specified at the time of registration.
Step 2: Booking Request
For giving Booking Request you have to visit www.boss.promoredemption.com, Select Booking Tab and fill-up the Booking Request Form. Please note that this process has to be done before the voucher expiry date mentioned in your voucher, email or SMS. It is mandatory to give two choices for getting easy availability. Once you book, you will receive your movie ticket code 24hours prior to the show on your mobile or email. Present this at the BOX Office Window and you will receive a paper ticket.

Q 2. Can I book the tickets directly at the multiplex?
A2. No. The tickets cannot be booked directly at the multiplex. Tickets can only be booked by as per the process given above in A1.

Q 3. Are these RewardPort Movie vouchers transferable?
A3.RewardPort Movie vouchers is not transferable.

Q 4.What is the validity of the RewardPort Movie Voucher?
A4.The validity is mentioned on the voucher or email.

Q 5. How do I cancel/amend tickets once they are booked?
A5.Once the tickets are booked you cannot cancel /amend the booking.

Q 6. Will I get the show and movie of my choice?
A6. Yes you will. Do remember to give two unique options of date and multiplex/theatre. The show timings could vary +/- 2 hours.

Q 7. Are these vouchers valid across all shows and all kind of seating?
A7.The CineRewardz vouchers are valid for booking shows as mentioned on the type of voucher/ card you hold. The voucher is valid for best available seats and not valid for special screenings, paid preview, premier and gold class seats.

Q 8. Can I choose the seats?
A8. The seats choice is not available .You will be provided the best available seats at the time of booking.

Q 9. I have the vouchers and my friends would like to join me. Can RewardPort Movie book them?
A9. RewardPort Movie booking services is to facilitate bookings for special customers only .This service is not open to book for all.

Q 10. Can I do advance booking for forthcoming movies?
A10. No. The booking has to be for a currently running movie or released movie.

Q.11. What is the maximum and minimum time required to book the tickets?
A.11.Tickets can be booked minimum for 2 days and maximum for 7 days in advance .Tickets cannot be booked earlier than 7 days as the schedules of the multiplexes are very dynamic and it's subject to be changed over a short notice.

Q.12. What if I show the movie ticket number at the ticket window and it is not exchanged for movie tickets?
A.12.This can only happen if you present the wrong information at the box office. Please remember the number that you have to show is the ticket number and NOT the voucher number (CRN) or the registration number. The ticket number is the one which you have received when you book your movie tickets by giving the choice of multiplex and dates. In spite of this it ever happen that your ticket is not accepted you will be entitled to a full refund of the same by presenting the proof of the same.

Q.16. If My CineRewardz voucher expires on 31st of the current month. Can I book on or before 31st of the month?
A.16 This means that you have to use the voucher for watching a show before 31st of the month. So that you may not miss out of the voucher, ensure that you request for booking at least 2 days before the expiry date. The system will not accept your bookings later than that or for screenings beyond the expiry date.